Hi I’m Skye! A product designer that transforms
research-driven designs into unforgettable journeys.
Solutions Workspace
Community
Profile
6 months of design, 2 user testing rounds, 14 interviews, 26 pgs of annotations, 900+ minutes of analyses.
New York City
Web Product
Project Lead & Designer
Solutions Workspace. It has over 24.2k unique users since the rebranded launch.
I was in charge of leading the designs for Community (a forum within SW), and its profile. Community’s predecessor, Solution Central, was once the highlight of the product—and for a long time, it was the buzz of the half decade...
but as time rowed on, the older features had a hard time keeping up with the new technological advancements like AI, and internal organizational changes.
The first step in bringing new light into SW Community...
was to transform the Solutions Workspace Profile into a comprehensive contents hub that all users would love, and find value in revisitng.
...better understand the state of the designs.
The first step is to figure out, what belongs in the scope for the wireframes and lo- med- hi-fis later on, and how to organize all known and related resources. The way I go about this, is by creating:
① a designated hub for all documents, Figma files, presentations, links, etc. into where all teams creative have access to, and
② a hierarchical structure for the features within a Figma design file, with the pages sections by atoms, molecules, organisms, patterns, pages, and prototypes.
So as the product team works through future sprints, many components would already have a lovely home to live in.
...design critiques, development feasibility confirmations, reviewing feedback / suggestions, and revisions.
Consequently, the Figma comments were blowing up quite a bit! And I’m glad that it did, because every emoji and @ proves that the team are...
...always on the same page, and in support of not just the product, but of each others’ ideas and opinions.
I wouldn’t have it any other way, so PING ME, let me get all the Slack notifications.
Pink avatar is me!
...left annotations for the developers, other designers, and myself. This is also an excellent method for tracking each step of the process, as timelines can unexpectedly change.
| ① Display of Profile ② Display of Contents Table ③ Revision History ④ Content Archiving, Restoration, & Deletion ⑤ Collections ⑥ Drafts & Publication Statuses |
*Disclaimer: Details are blurred out for protection purposes.
| ① Display of Profile ② Display of Contents Table |
| ③ Revision History |
| ④ Content Archiving, Restoration, & Deletion |
| ⑤ Collections |
| ⑥ Drafts & Publication Statuses |
Data Visualization, and Validation
There were 2-3 roles established: an interviewer (to help guide the user into certain tasks visually and verbally), a notetaker (in charge of recording, sending links), and an observer.
and man let me tell you, sifting over 900 minutes of footage for analyses on:
is one heck of a task!
Working with a veteran ux researcher—it opened up my eyes on deeper ways to test products, and mini interactions—and it made this journey all the more meaningful. It also helped me solidify what broad or narrow user testing truly means to the overall design.
- Diana, Senior Visual Designer
“It’s very similiar to what I would do in Solution Central...it covers what I need.”
- Vanessa, Senior Demo Architect, FINS
- Vamsidhar, Lead Product Manager, Data Cloud
“Really easy to manage and...not take much time to make sure your stuff is up to date.“
- Tom, RFP Manager
| Oh dang, you’ve hit the end of the story! But don’t worry, this is the tldr version since some of the contents are restricted—there is much more in the longer version just waiting to be heard, so don’t be shy to connect! |